Navient Hours: Who Can I Contact if I Have Any Questions?

Who can I contact if I have any questions?

You may call 1-800-NAVIENT (1-800-649-8372) Monday through Friday from 9 a.m. to 6 p.m. Central Standard Time. You may also write to us at the following address:

Naviant Corporation

P.O. Box 49094

45249-094 Cincinnati, Ohio

Email: customerservice@naviant.com

Please note that our company does not offer refunds unless you request them in writing prior to the shipment of your order. If you need to change or cancel your order, please email us immediately. Please allow 24 hours after placing your order for changes to take effect. Our office hours are Monday through Friday, from 9 a.m. to 5 p.m. CST. We do not ship orders outside of these timeframes. Thank you for choosing Naviant!

Navient Hours: Who Can I Contact if I Have Any Questions?

This page provides information about Navient hours. If you have questions about Navient hours, please call 800-913-4800.

Fax-(1 (800) 831-0152

Call 1-877-233-9355 or 1-866-267-6400.

Email-info@navient.com

What do I do to request my loan status?

You need to login and go to “My Account” under the “My Info” tab on the Navient website. Once logged in, select “Loan Status” in the top right corner. You have two options to check your loan information: online and via phone. You can choose either one, depending upon how comfortable you feel. If you prefer to use the phone, simply enter your account number and the last four digits of your SSN in the “Request Loan Status” section.

What should I do if I am not receiving mail or text messages about my payments?

If you don’t receive any mail or text message regarding your payment, please call us at 800-831-0152.

Will my loan become delinquent if I miss a few payments?

No! Your loan will not go delinquent if you make late payments. However, if you default on your payments, your loan may become delinquent. Defaulting on your payments means that you don’t pay on time even though you know when you are supposed to make your payment. If this happens, your loan will be sent to a collection agency. In that case, you will get a letter from the collection agency telling you that their company will be contacting you about the overdue balance. If they cannot reach you, they will send it to your school. If your school finds out that you haven’t paid, they could ask you to leave school. In some cases, your loans may eventually be turned over to a private collection agency.

Navient hours: Is there anything else I should know about my student loan?

Yes. We want our borrowers to stay well informed on their loans and we strongly encourage borrowers to be involved in making their own financial decisions. We provide many tools and services to help borrowers understand their financial situation and manage their money responsibly. To learn more visit www.education.usa.gov/borrowers/.

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