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I have been receiving calls about navigating hours since I posted my video on Facebook. People claim that they never received an explanation. I have tried calling Navient three times now and they keep giving me different answers, including telling me that it is not their job to give explanations. I am thinking to myself, “Why would they lie?” I want to know what happened to me and why I was denied credit. I don’t understand how someone could get approved for a loan yet not receive any type of notification. My questions are:
-What did I do wrong?
How can I fix my problem?
-Can I appeal my decision?
Is there anything I can do to improve my score?
This is a Navient fraud and I hope they will respond. I just need some answers. Thanks!
Every year, students take out loans to cover their expenses as they take many courses at school. After graduating, some find themselves having trouble paying back these student loans. Navient, a company that processes payments for Sallie Mae, among others, is currently under fire for its predatory practices, according to the New York Attorney General, who accused them of deceptive business practices and misrepresentation.
In February of 2015, I was contacted by Navient, then my loan servicer, about a potential issue with my account. At first, I thought that they were going to increase my monthly payment (which would force me to pay much more over time) based upon the fact that I had fallen behind on my payment. However, after calling and speaking to several representatives, I learned that they wanted to change my payment type to “Auto Pay” (which means that they would send money directly to my bank without any action from me).
The problem with that idea is that while they do have the right to make those changes, they need my written consent. In order to get my consent, they would need to provide me with a copy of a document called the “Notice of Change in Loan Servicing.”
So they sent me that Notice of Change in Loan Servicing…
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Do I have a job now?
The best way to find out if you have a job now is to look at your paycheck stubs (if you get paid bi-weekly). You should receive two paychecks per month; one for the first half of the month, followed by a second check for the second half. Your first paycheck should always be dated prior to the middle of the month. If you did not get paid for some time during the first half of the previous month, then you are being placed on unpaid leave until you start getting paid again. Payroll does not begin until the 15th of each month.
What if I don’t have a job?
If you do not have a job, you may still qualify for unemployment compensation. However, in order to obtain these payments, you need to file for them within the state where your employer is located. In addition, you must provide documentation that shows that you were not terminated due to misconduct.
How long will I be unemployed?
How long you will be unemployed for will depend upon how long your last paycheck was withheld. If you haven’t gotten paid for two weeks, you are considered to be on an unpaid leave of absence. If you missed four weeks of work, then you would normally be considered absent without leave (AWOL) and you could face disciplinary action or even termination.
Should I contact my supervisor about this problem?
Your supervisor is an excellent resource to help you solve any problems that you might encounter while employed by Navient. Please feel free to reach out to him/her at any time. He/she will be able to answer questions regarding what is happening on your account and how to resolve issues. 5. Can I get backpay?
Yes, you can apply for backpay. To do this, you need to submit proof of employment and unemployment insurance claims along with a letter from the Unemployment Insurance Agency stating that you applied for and received benefits based on the wages you lost. 6. What if I am denied backpay?
It is possible that you will be denied backpay for several reasons, including:
If you left voluntarily or quit your job,
If you were fired or laid off after starting work,
No, we do not evaluate your hours at Navient. You will receive your statements on time. If you need any assistance, please contact us.
What is the difference between my account number and my billing code?
Your account number represents how many different accounts you have with Navient. Your billing code represents the type of service you use (i.e., Student Loan Default). For example, if you have two student loan default services, you will have two different account numbers and two different billing codes. In addition, each of these services may have slightly different schedules and processes.
How long does it take for me to get paid?
In general, your payment should be processed in about 30-60 days, depending on your specific circumstances. However, some payments may take longer than expected due to unforeseen circumstances. Please refer to our FAQ’s for more information regarding processing times.
Can I make a change to my payment schedule?
Yes. To make changes to your payment date, simply log in to your online account and go to the Payment section. There you can update your payment due dates and amounts as well as change your payment frequency.
Can I transfer balances between my current and future loans?
It’s possible, but only for certain loan types. We recommend contacting our customer service team before transferring balances.
What happens if I miss a payment or fail to pay off my account balance?
If you miss a payment, you’ll incur late fees and interest charges. Additionally, we will stop disbursing funds to cover expenses associated with outstanding balances.
Do I get refunds for missed payments?
We offer refunds for missed payments, as well as partial payment refunds. Refunds and partial payment refunds apply only to balances remaining unpaid after all applicable fees and penalties are applied. Refunds and payments are based on the terms and conditions set forth in the applicable agreement(s) governing the loan obligations at issue. These agreements will state whether refinancing options exist. Refinancing options may allow you to refinance your existing debt into a lower-cost, lower-interest rate loan.
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Related Links ▼
- Studentaid.gov/understand-aid/types/loans
- Salliemae.com/student-loans/
- Discover.com/student-loans/
- Nerdwallet.com/best/loans/student-loans/private-student-loans
- Money.usnews.com/loans/personal-loans/personal-loans-for-students
- Credible.com/blog/student-loans/personal-loans-for-students/
- Govloans.gov/categories/education-loans/
- Forbes.com/advisor/student-loans/best-private-student-loans/
- Navyfederal.org/loans-cards/student-loans.html
- Wellsfargo.com/goals-going-to-college/loan-options/
- Whitehouse.gov/briefing-room/statements-releases/2022/08/24/fact-sheet-president-biden-announces-student-loan-relief-for-borrowers-who-need-it-most/
- Ed.gov/category/keyword/federal-student-loans
- Myfedloan.org/
- Navient.com/
- Usa.gov/student-loans